Tree Surgeons Parsonsgreen Service Terms and Conditions

These Tree Surgeons Parsonsgreen service terms and conditions set out the basis on which tree surgery and related arboricultural services are provided. They apply to domestic and commercial customers who instruct us to carry out inspections, pruning, reductions, dismantling, stump work, site clearance, or other agreed arboricultural operations. By placing a booking, you confirm that you have read and understood these terms and that you are authorised to agree to the work on the property concerned. For clarity, these terms are intended to support a clear and fair service relationship, reduce misunderstandings, and explain how bookings, payments, cancellations, liability, waste handling, and legal matters are managed.

References to we, us, and our mean the service provider trading as Tree Surgeons Parsonsgreen. References to you or the customer mean the person, business, landlord, managing agent, or other party requesting the works. If more than one person is named on a booking, each person is responsible for the obligations under these terms. If any provision is found to be unenforceable, the remaining provisions will continue in full force.

These terms are designed to work alongside any written quotation, schedule of works, or confirmed job description. If there is any conflict between a specific written agreement and these standard terms, the written agreement will take priority to the extent of the inconsistency. The service provided is limited to the works expressly agreed in writing or otherwise clearly confirmed before the start of the job.

1. Booking Process

A booking with tree surgeons in Parsonsgreen is normally made after an initial enquiry and may involve a site visit, photographs, or a description of the trees and access conditions. Any estimate or quotation issued before inspection is based on the information available at the time and may be revised if the site conditions differ materially from those described. Quotes are not binding until accepted by you and confirmed by us.

To secure a booking, you may be asked to confirm your acceptance of the quotation, provide your preferred dates, and supply any relevant information needed to carry out the service safely and lawfully. This may include details of boundaries, parking restrictions, overhead lines, conservation status, tree preservation orders, access limitations, and the presence of underground services. You are responsible for ensuring that all information provided is accurate and complete.

We will use reasonable efforts to schedule the work on the agreed date or within the agreed time window. However, dates are approximate unless expressly stated otherwise. Weather, equipment failure, permit issues, traffic, staff availability, or unforeseen site conditions may require rescheduling. Where this happens, we will attempt to give notice as soon as reasonably practicable.

2. Scope of Services

The work covered by a booking may include any combination of tree pruning, crown reduction, crown lifting, thinning, sectional dismantling, stump grinding, hedge works, deadwood removal, emergency tree work, and associated clearance. The exact scope will be taken from the quotation, written instructions, or agreed job specification. Any task not expressly included is excluded unless we agree otherwise in writing.

Tree surgery is a living-service activity, and the final outcome may differ from an estimate due to the natural form, condition, species, decay, storm damage, or hidden defects in the tree. While we aim to deliver a professional result, you acknowledge that arboricultural works involve judgment and are subject to practical limitations. We may adjust the method of work if necessary to protect property, people, and the tree itself.

Unless specifically included, our services do not cover planning advice, legal advice, structural engineering assessments, ecological surveys, or the removal of contaminated materials beyond standard green waste management. If specialist input is required, it must be arranged separately by the relevant qualified professional.

3. Customer Responsibilities

You must ensure that the site is accessible on the agreed date and that any gates, driveways, parking arrangements, and working areas are available for our use. If the work requires vehicle access, machine access, or loading space, you must secure permission from the relevant owner or managing body. Delays or additional costs caused by restricted access may be charged to you.

You must disclose all known hazards before work begins, including unstable surfaces, pets, aggressive wildlife, hidden utilities, irrigation systems, underground structures, asbestos, contaminated soil, or fragile items near the work area. If we discover a hazard not previously disclosed, we may pause or modify the work. Any resulting delay, extra labour, or specialist equipment may be charged as an additional cost.

You are also responsible for ensuring that you have authority to instruct the works. If the property is leasehold, jointly owned, managed by an agent, or otherwise subject to restrictions, you must obtain all necessary permissions before the booking date. By instructing us, you confirm that all permissions required for the agreed works have been obtained or are not required.

4. Payments and Pricing

Prices are normally provided as fixed quotations or estimates, depending on the nature of the work. A fixed quotation is based on the agreed scope and remains valid for the period stated in the quotation, provided the scope and site conditions do not change. An estimate is a guide price only and may vary if actual conditions differ from those expected.

Payment terms will be stated on the invoice or quotation. Unless otherwise agreed, payment is due in full upon completion of the work. For larger projects, we may request a deposit or staged payments in advance. Deposits are used to reserve labour, equipment, and scheduling capacity, and may be non-refundable where stated or where costs have already been incurred.

Tree surgery service terms allow us to charge for additional work only where it is reasonably necessary or specifically requested by you. Examples may include extra waste disposal, emergency call-outs, difficult access, traffic management, or work arising from unforeseen defects that are discovered once the tree is opened up. Any substantial variation should be discussed before work continues, where reasonably practicable.

5. Late Payment

If you do not pay by the due date, we may suspend further work, withhold documentation, or decline future bookings until the outstanding balance is settled. We may also charge reasonable costs associated with debt recovery, administrative follow-up, or bank charges where permitted by law. Late payment may result in interest being added to overdue sums where lawful and applicable.

Where payment is made by bank transfer, card, or another approved method, it is your responsibility to ensure the payment is made correctly and from an authorised account. We are not responsible for delays caused by banks, card providers, or third-party payment systems. A job is not considered fully paid until cleared funds have been received.

If you dispute any part of an invoice, you must notify us promptly with clear reasons and supporting information. You must still pay any undisputed amount by the due date. Disputed sums will be reviewed in good faith and corrected if an error is confirmed.

6. Cancellations and Rescheduling

If you need to cancel or reschedule, please provide notice as early as possible. Because staffing, machinery, disposal arrangements, and diary capacity are often reserved in advance, short-notice cancellations may result in a charge to cover reasonable wasted costs. The amount charged will depend on how much preparation has already been carried out.

If you cancel after we have purchased materials, arranged waste removal, reserved specialist equipment, or allocated a team to your site, we may charge for those committed costs. If cancellation occurs on the day of the booking or once our team is en route, a higher cancellation fee may apply, reflecting lost time and mobilisation costs. We will always seek to keep any charge reasonable and proportionate.

We may reschedule a booking where weather, safety, access problems, legal restrictions, or operational issues make it unsafe or impracticable to proceed. In such cases, we will aim to offer an alternative date. We are not liable for indirect losses caused by a lawful rescheduling, provided we act reasonably and in good faith.

7. Liability and Limitations

We will carry out services with reasonable care and skill, using appropriate methods and competent personnel. However, tree surgery involves inherent risks, including falling branches, hidden decay, weather impacts, and unpredictable tree movement. You acknowledge that some damage or disruption may occur despite reasonable precautions, particularly where the tree is in poor condition or located close to structures, fences, glass, or landscaped areas.

Our liability is limited to losses directly caused by our proven negligence or breach of contract. We do not accept liability for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You are responsible for removing or protecting items that may be damaged by normal operations, including ornaments, vehicles, garden furniture, lighting, irrigation equipment, or delicate planting. If you ask us to work near valuables or protected surfaces, you accept that reasonable precautions will be taken but that some risk remains. Any request for additional protection measures should be made in advance and may incur extra cost.

8. Access, Property, and Hidden Conditions

Where work requires access through neighbouring land, shared driveways, or communal areas, you must arrange permission in advance unless we have expressly agreed to assist with access planning. If access is prevented or delayed, we may charge for waiting time, aborted attendance, or repeat visits. We are not responsible for disputes between property owners, neighbours, tenants, landlords, or agents.

We may need to stop work if we identify hidden defects, unsafe timber, buried structures, nests, protected species issues, or unexpected utility risks. If the condition of the tree or site makes the original plan unsafe, we may adapt the method of work or withdraw from the job. Any variation necessary to preserve safety or legal compliance will be discussed where possible before changes are made.

If you request that we continue against our safety advice, we may decline. We reserve the right to refuse or suspend any work that we reasonably believe would be unsafe, unlawful, or beyond the scope of the agreement. In such cases, you will remain liable for any work already completed and any reasonable costs incurred.

9. Waste Regulations and Disposal

All green waste arising from agreed works will be handled in line with applicable waste regulations and industry good practice. This may include branches, brash, timber, leaves, and stump material generated by the service. Unless otherwise agreed, waste will be removed from site or processed in a lawful and environmentally responsible manner.

The customer should note that waste classification, transfer, and disposal are managed in accordance with relevant UK legal requirements. We may use licensed carriers, transfer facilities, recycling sites, or composting routes where appropriate. If any material is suspected to be contaminated, invasive, or otherwise regulated, it will be treated separately and may require additional handling procedures or specialist disposal arrangements.

You are responsible for notifying us if you wish to keep timber, logs, chips, or any other by-products. If you request that material is left on site, you accept responsibility for its storage, further use, and ongoing condition once transferred to you. We are not responsible for later decay, movement, staining, pests, or any consequences arising after the material has been accepted or left at your request.

10. Environmental and Legal Compliance

We aim to carry out services in a way that respects environmental obligations, including care for wildlife, nesting birds, and protected habitats where relevant. If work must be delayed due to legal or ecological concerns, we may recommend postponement or modification of the scheduled works. Customers should understand that compliance requirements may override convenience or preferred timing.

Where a tree is protected by a preservation order, is within a conservation area, or is otherwise subject to statutory controls, it is your responsibility to ensure that appropriate permissions have been obtained before the work begins. We may ask for evidence of consent if required. We are not liable for penalties, delays, or enforcement action arising from a lack of proper authorisation provided by you or on your behalf.

Our team may refuse to perform any act that would breach applicable law, regulations, local authority requirements, or safety rules. If the agreed service must be altered to remain lawful, the contract will be interpreted so far as possible to preserve the lawful part of the agreement.

11. Complaints and Service Issues

If you believe there is an issue with the service, you should raise it within a reasonable time after completion so that the matter can be reviewed while the site conditions are fresh. We may ask for photographs, a written description, or permission to revisit the property. Any remedy will depend on the nature of the concern and whether the issue is attributable to our work.

Where an error has occurred and we are responsible, we may at our option return to rectify the issue, provide a partial refund, or agree another fair solution. This does not affect any statutory rights you may have as a consumer or business customer where applicable. Minor aesthetic differences caused by natural tree variation are not, by themselves, evidence of defective service.

Nothing in this section reduces your duty to pay for completed work that has been properly delivered. A complaint does not automatically suspend payment obligations unless we expressly agree otherwise in writing.

12. Governing Law

These terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This ensures a clear legal framework for the provision of arboricultural services and related contractual matters.

If any part of these terms is found invalid, unlawful, or unenforceable, that part shall be severed to the minimum extent necessary and the remainder shall continue in effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

By booking with us, you confirm that you have read these tree surgeons terms and conditions, understand your responsibilities, and agree to be bound by them in relation to the agreed works. These terms are intended to be fair, practical, and consistent with professional tree surgery service standards.